12th December 2019
The board of directors for Fifteen Cornwall and the trustees of Cornwall Food Foundation are deeply saddened to announce that, following an independent financial review, both the restaurant and charity will cease trading today with immediate effect. The boards have taken the necessary steps towards liquidating both companies and our nominated liquidators will communicate with creditors and all affected parties as soon as possible.
As a charity and social enterprise restaurant we have welfare and safeguarding responsibilities which we are doing our utmost to resolve. We are talking with partners to find a way for the support for people we work with to continue, including those on the Fifteen training programme and Food for Change. Matthew Thomson, Cornwall Food Foundation, Chief Executive, said: “This is an incredibly sad day for everyone and we will try our best to support those who have been impacted. I am profoundly sorry for the hurt, loss and distress this announcement will undoubtedly cause.
We are extremely grateful to all our loyal customers and amazing suppliers and to the partners, staff and trainees that have made Fifteen Cornwall and the Cornwall Food Foundation so special for almost 14 years.”
What happens to my future booking?
All future bookings have been cancelled with immediate effect. I have paid a deposit for a large group / private party booking.
Will I get my deposit back?
The company’s nominated liquidators are taking steps to put the company into liquidation. If you have paid a deposit for a future booking you are an unsecured creditor. If you have paid by credit card, you will likely be able to make a claim via your credit card provider.
I hold gift vouchers for the restaurant, can I get a refund?
The company’s nominated liquidators are taking steps to put the company into liquidation. If you have purchased gift vouchers for the restaurant you are an unsecured creditor. If you have paid by credit card, you will likely be able to make a claim via your credit card provider.
I have a pre-paid Groupon voucher than entitles me to breakfast at Fifteen Cornwall, how do I get my money back?
The company’s nominated liquidators are taking steps to put the company into liquidation. If the voucher was purchased with a credit card, you will likely be able to claim this back via your credit card provider.
Notes on credit card purchases:
If Customers have made a deposit for or paid for goods or services by credit or debit card and the goods or services are not going to be received by the due date, you may be able to get your money back by claiming a refund from your card issuer.
If you think this may apply to you, you should make contact with your card issuer as soon as you can to understand what financial protection you may be entitled to. Further information (including time limits that apply) is available from the UK Cards Association Credit and Debit cards:
A Consumer Guide www.the ukcardsassociation.org.uk. The contact number for your credit or debit card issuer may be located on the reverse of your card (otherwise it can be found online). The card issuer is the bank which issued the card to you, not the payment processor. For example, if you have a Lloyds MasterCard, the card issuer is Lloyds (not MasterCard).
If you paid by credit card, you may have a claim against your credit card issuer under section 75 of the Consumer Credit Card Act 1974 for the cost of making alternative travel arrangements to return to the UK or Europe together with any additional costs reasonably incurred as a result of the Company’s insolvency.
Please contact your credit card issuer for further details on eligibility, which costs may and may not be covered and how to make a claim.